We at Cnew strive to deliver products purchased from us in excellent condition and in the fastest time possible. The estimated delivery time is 3-7 days from the date of purchase depending upon the location of the delivery.

To ensure that your order is delivered on-time, please make sure of the following while entering your Shipping Address and Phone Number details:

Provide complete address details with House Number, Floor, Street Name and Locality along with a Landmark.
Enter correct City, State and Zip/Postal Code details. Orders may get misrouted if these details are incorrect.
Kindly make sure that Phone number (preferably mobile) is correct and reachable. We may need to call you for delivery related queries.
In case of Cash on Delivery orders, please make sure someone is available at the shipping address to pay cash by tendering exact change.
Note: We make sure that all the parcels are perfectly boxed and wrapped with security tapes when they are dispatched from our order-processing unit. However, it goes through a lot of processes at the courier company’s end before reaching you. We urge you to not accept any damaged shipments, in which case it will be your responsibility if a product is missing.

If you return an order delivered to you, order shipping charges will not be refunded. However, if you self-ship your returns, we will reimburse self-shipment charges based on our Returns Policy. For accounts whose return behaviour violate our fair usage policy, a delivery charge of Rs.60 will be levied on all orders, irrespective of order value.

For all prepaid purchases of ₹999* or more, we will deliver the order to your doorstep free of cost. A shipping charge of ₹80 will be applicable to all orders under ₹999. COD charge 80. The shipping charges will remain the same irrespective of the size of the order. Each order placed can be shipped only to a single shipping address. If you wish to ship products to different addresses, you shall place multiple orders.

*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.